Speech analytics case study: Pierre & Vacances – Center Parcs Group

When Pierre & Vacances – Center Parcs wanted to harness artificial intelligence to improve its customer relationship management, the group turned to Batvoice for a partnership that has now lasted 2 years, with more than convincing results!

+1 point of conversion in phone sales
17% fewer low-value calls
23% fewer pain points in their contact centers
3x more call evaluations completed
Call compliance above 80%

Download the case study for free to see how PVCP achieved these results with Batvoice's speech & emotion analytics!

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Video testimonials from the PVCP Group

1 point of conversion: when you consider that we average around 30% conversion and do 200 million [euros in phone sales per year], add 1 point and do the math. We're talking about many millions of euros, and that's very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group

We reduced the pain point rate per call by 19%, and as a direct result we also reduced the number of calls by 17%. Overall, at my level, that's €300,000 in savings.
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This helped us gain 1 point of conversion, or €1.5 million.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group

It's simple, modern and effective. The dashboard is very intuitive: it helps you run an initial analysis, make use of the results, draw conclusions and then measure the impact of your actions.

The design is very clean, very pleasant to use and remarkably effective.

Pero Almeida Quality Training Coordinator
Armatis LC

My scope, customer management and customer experience, has been identified as a strategic priority for the future, with the Customer Voice that we managed to make visible with this kind of approach and this kind of tool.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group