How can I try batvoiceAI?
Our team handles account requests live via chat, or through whichever contact channel you prefer.
What technical effort is required?
batvoiceAI works with every telephony solution used in contact centers. We will need access credentials for your call recording platform. The solution supports all protocols (API, SFTP, etc.).
What results can I expect?
The thousands of hours of customer feedback unlocked by speech analytics, multiplied across every customer, open up a wide range of high-value benefits for our clients: higher sales, conversion rates, upsell and cross-sell, prediction of customer attrition risk and reduced churn, better customer experience and customer satisfaction, and assured call quality and compliance. Depending on your role and goals, you can help your supervisors and quality analysts improve your quality processes with automated quality monitoring, or deepen your customer insight with Voice of the customer.
What effort is required from business teams?
batvoiceAI first gets in touch with your account administrator and helps you set up your users' accounts, then proposes a roadmap with two workshops, before giving you access to your new knowledge base of best practices, methods and tools for a successful speech analytics project. Your teams master the tools and are up and running within a few weeks thanks to the dedicated training content of our Batvoice Academy.
Users of Auto QM © Quality Monitoring see time and efficiency gains from their very first minutes of use. Batvoice adapts to your quality processes and lets you easily migrate your internal scorecards, evaluations and user accounts.
Users of Voice of the customer get key insights into customer expectations so they can launch actions and track their impact. Strong team involvement in continuously improving the brand and brand image, the organization and processes is needed to get the full benefit.
Users of Auto QM © Quality Monitoring see time and efficiency gains from their very first minutes of use. Batvoice adapts to your quality processes and lets you easily migrate your internal scorecards, evaluations and user accounts.
Users of Voice of the customer get key insights into customer expectations so they can launch actions and track their impact. Strong team involvement in continuously improving the brand and brand image, the organization and processes is needed to get the full benefit.
What is the technology behind it?
batvoiceAI is built on technologies developed 100% in-house by our R&D teams: speech recognition (speech-to-text), natural language processing, affective & social signal processing, and predictive analytics. This in-house development reflects our vision of responsible, ethical AI and the growing importance of data sovereignty.
Is it GDPR compliant?
Yes:
- The notice your customers hear at the start of each call stays the same: "this call may be recorded for quality and training purposes."
- Batvoice automatically anonymizes personal data in call audio and transcripts.
- Data is processed in the European Union in compliance with GDPR.
- The notice your customers hear at the start of each call stays the same: "this call may be recorded for quality and training purposes."
- Batvoice automatically anonymizes personal data in call audio and transcripts.
- Data is processed in the European Union in compliance with GDPR.
FAQ
Frequently asked questions
Setup, results, technology and GDPR: the essentials before you get started.
Another question? Our team answers live on chat.
Up and running in a few weeks
Connect your telephony
Compatible with all telephony solutions: all we need is access to your call recording platform.
Set up your scorecards in two workshops
We take over your quality scorecards and call reasons; your teams are trained through the Batvoice Academy.
Coach, prioritize, measure
Every call is transcribed, scored and analyzed. You track the impact of your action plans week after week.