Batvoice AI: emotion & speech analytics and quality monitoring

Get voted customer service of the year with Batvoice

Both brands of the Pierre & Vacances Center Parcs group were voted best customer service of the year in 2023 and 2024, thanks to Batvoice technology.

Our tailored solutions enabled them to analyze their customer interactions precisely in order to detect, quantify and resolve every friction point in the customer journey.

What if we made you the best customer service of 2025?

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Achieve the same success as our customers

Reduce costs:

€300K

Saved by reducing low-value calls

Improve productivity:

-30%

Time spent evaluating calls, on average

Improve your customer journey:

+€1.5M

In additional sales after 18 months of use

Ensure conversation quality:

25x

More call quality and compliance evaluations (ISO 9001)

Batvoice optimizes every step of your customer journey

Ensure conversation quality

Make call quality evaluation more efficient and reliable by automating your scorecards

Eliminate your pain points

See and act precisely on your customer experience by analyzing call reasons, anger and dissatisfaction

Increase sales and upsells

Identify recurring sales opportunities and obstacles to improve your agents' performance
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Reduce churn

Detect, quantify and qualify churn risks with Batvoice to better prioritize your customer retention actions
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Features

Address your strategic challenges with speech analytics

Floor managers, quality analysts, supervisors and agents

Quality monitoring

Make quality analysts' work easier with Auto QM © AI and identify best practices to help agents convert more

Customer service and CX managers, and analysts

Voice of the customer

Prioritize and track your customer service improvement action plans by analyzing thousands of hours of calls

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Testimonials

Our customers say it best

1 point of conversion: when you consider that we average around 30% conversion and do 200 million [euros in phone sales per year], add 1 point and do the math. We're talking about many millions of euros, and that's very concrete.
Grégory Sion Managing Director, Sales, Innovation, Digital
Pierre & Vacances Center Parcs Group

We reduced the pain point rate per call by 19%, and as a direct result we also reduced the number of calls by 17%. Overall, at my level, that's €300,000 in savings.
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This helped us gain 1 point of conversion, or €1.5 million.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group

It's simple, modern and effective. The dashboard is very intuitive: it helps you run an initial analysis, make use of the results, draw conclusions and then measure the impact of your actions.

The design is very clean, very pleasant to use and remarkably effective.

Pero Almeida Quality Training Coordinator
Armatis LC

My scope, customer management and customer experience, has been identified as a strategic priority for the future, with the Customer Voice that we managed to make visible with this kind of approach and this kind of tool.
Eric Poueys Director of Customer Relations Europe
Pierre & Vacances Center Parcs Group

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How can I try batvoiceAI?

Our team handles account requests live via chat, or through whichever contact channel you prefer.

What technical effort is required?

batvoiceAI works with every telephony solution used in contact centers. We will need access credentials for your call recording platform. The solution supports all protocols (API, SFTP, etc.).

What results can I expect?

The thousands of hours of customer feedback unlocked by speech analytics, multiplied across every customer, open up a wide range of high-value benefits for our clients: higher sales, conversion rates, upsell and cross-sell, prediction of customer attrition risk and reduced churn, better customer experience and customer satisfaction, and assured call quality and compliance. Depending on your role and goals, you can help your supervisors and quality analysts improve your quality processes with automated quality monitoring, or deepen your customer insight with Voice of the customer.

What effort is required from business teams?

batvoiceAI first gets in touch with your account administrator and helps you set up your users' accounts, then proposes a roadmap with two workshops, before giving you access to your new knowledge base of best practices, methods and tools for a successful speech analytics project. Your teams master the tools and are up and running within a few weeks thanks to the dedicated training content of our Batvoice Academy.

Users of Auto QM © Quality Monitoring see time and efficiency gains from their very first minutes of use. Batvoice adapts to your quality processes and lets you easily migrate your internal scorecards, evaluations and user accounts.

Users of Voice of the customer get key insights into customer expectations so they can launch actions and track their impact. Strong team involvement in continuously improving the brand and brand image, the organization and processes is needed to get the full benefit.

What is the technology behind it?

batvoiceAI is built on technologies developed 100% in-house by our R&D teams: speech recognition (speech-to-text), natural language processing, affective & social signal processing, and predictive analytics. This in-house development reflects our vision of responsible, ethical AI and the growing importance of data sovereignty.

Is it GDPR compliant?

Yes:
- The notice your customers hear at the start of each call stays the same: "this call may be recorded for quality and training purposes."
- Batvoice automatically anonymizes personal data in call audio and transcripts.
- Data is processed in the European Union in compliance with GDPR.

FAQ