How to automate customer service actions based on customer emotions

On October 14, Batvoice AI will present in a 45-minute webinar how speech analytics lets you automate customer actions based on their emotions, creating a virtuous circle of continuous improvement for your customer service processes.

Topics covered:

The evolution of speech analytics toward a new model: emotion analytics.

• Triggering automated customer service action plans based on emotions;
• Detecting pain points and identifying at-risk calls;
• The new contact center KPIs;
• Going from 2 call reviews per agent per month to more than 25;
• Q&A session to put your questions to our customer service experts.
  

Webinar speakers:

• Maxime Sendorek, CEO of Batvoice
• Mimoun Khalloufi, VP Sales at Batvoice
• Vanessa Klein, Head of Customer Experience at Pierre & Vacances - Center Parcs

Register now: only the first 100 attendees will be able to join this session!