Customers & results

Our customers share the impact Batvoice has had on their contact centers

Call reasons and tension levels analyzed across the full call volume by Batvoice

Pierre & Vacances – Center Parcs Group saw the customer service teams of its 2 brands win awards thanks to Batvoice AI

Written customer testimonials

They chose Batvoice for their speech analytics projects:

Vanessa Klein
Vanessa Klein
Head of Customer Experience
Pierre & Vacances – Center Parcs Group
Tourism - 12,700 employees
PVCP Group logo
Batvoice is a real asset for understanding issues and targeting action plans.

It helps you better understand your customers' contact reasons, assess the relevance of your improvement choices and, above all, make the case for any change you want to bring to your organization.

And above all, the Batvoice teams are available, take the time to understand your business and your needs, and proactively suggest possible improvements.
Nicholas Lemoine
Nicholas Lemoine
Account Manager
Teleperformance
Customer relationship management - 330,000 employees
logo teleperformance
Batvoice is a turnkey solution, simple and intuitive, with an available and responsive team.

In short: simplicity and agility!

The solution lets me identify areas for improvement in customer service, both in terms of customer satisfaction and cost to serve.

A speech analytics solution must be simple, user-friendly and effective: that is exactly what Batvoice AI is.
Fabrizio Gardonio
Fabrizio Gardonio
Customer Satisfaction Manager
Total Direct Energie
Energy - 365 employees
We use Batvoice to spot the key elements in our customer conversations and how they change over time.

For me, there are 3 key points:
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1. Real-time analysis of conversations (detecting weak signals and major pain points);
2. Batvoice teams that are responsive and proactive about customer needs;
3. Driving agent quality in contact centers.
Pedro Almeida
Pedro Almeida
Quality Training Coordinator
Armatis LC
Customer relationship management - 10,000 employees
logo armatis
It's simple, modern and effective.
‍
All the essential features are there. We have a very solid, high-performing foundation that lets us understand what is happening in our calls every day, and give our agents and managers real quality support.

The dashboard is very intuitive: it helps you run an initial analysis, make use of the results, draw conclusions and then measure the impact of your actions. In just a few clicks, we can narrow down our menus and find trends without any special training.

The design is very clean, very pleasant to use, and remarkably effective.
Angeline Camara
Angéline Camara
Customer Experience Manager
Total Direct Energie
Energy - 365 employees
An integrated transcription, analysis and visualization solution that is easy to get started with and to evolve.

Very high-quality support.
‍
Use cases:
1. Enriching the voice of the customer with concerns and pain points
2. Managing operational quality
Eric Poueys
Eric Poueys
Head of Customer Relations
Pierre & Vacances – Center Parcs Group
Tourism - 12,700 employees
PVCP Group logo
Batvoice helped us identify recurring questions, low-value calls, and situations that are difficult for agents.

We reduced low-value calls by 17%, saving €350K, by improving our processes:
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- better visibility of information on other channels;
- targeted agent training for the situations identified;

These actions freed up more time for sales calls, generating €1.5 million in additional sales.
‍
Gregory Sion
Grégory Sion
CEO, Pierre & Vacances
(Former Managing Director, Sales, Digital Innovation)
Pierre & Vacances – Center Parcs Group
Tourism - 12,700 employees
Pierre & Vacances logo
Batvoice helped us reduce pain points by 19% and gain 1 point of conversion.

When you consider that we average 30% conversion and do 200 million [euros in phone sales per year], if you add 1 point, you can do the math:

We're talking about many millions of euros, and it's very concrete.

The best customer service teams use Batvoice AI

Testimonials

Our customers say it best

One conversion point: when you consider that our average conversion rate is around 30% and we generate €200 million [in phone sales per year], adding a single point — you do the math — means many millions of euros. It's very tangible.
Grégory Sion CEO, Sales, Innovation & Digital
Pierre & Vacances Center Parcs Group
We cut the rate of pain points per call by 19%, which mechanically reduced call volume by 17%. Overall, at my level, that's €300K in savings.
‍
It also helped us gain one conversion point, worth €1.5M.

Eric Poueys Director of Customer Relations, Europe
Pierre & Vacances Center Parcs Group
It's simple, modern and effective. The dashboard is very intuitive: it helps you run an initial analysis, make use of the results, draw conclusions and then measure the impact of your actions.

The design is very clean, very pleasant to use, and remarkably effective.

Pero Almeida Quality Training Coordinator
Armatis LC
My scope — customer relations and customer experience — has been identified as a strategic priority for the future, with the Customer Voice that we've managed to make visible with this kind of approach and this kind of tool.
Eric Poueys Director of Customer Relations, Europe
Pierre & Vacances Center Parcs Group
See Batvoice in action

Our numbers speak for themselves

Reduce costs
€300K

Saved by reducing low-value calls

Improve productivity
-30%

Time spent on repetitive tasks, and up to -70%

Increase sales
+€1.5M

In additional sales after 18 months of use

Team up with AI
25x

More call quality and compliance evaluations (NF)

How can I try batvoiceAI?

Our team handles account requests live via chat, or through whichever contact channel you prefer.

What technical effort is required?

batvoiceAI works with every telephony solution used in contact centers. We will need access credentials for your call recording platform. The solution supports all protocols (API, SFTP, etc.).

What results can I expect?

The thousands of hours of customer feedback unlocked by speech analytics, multiplied across every customer, open up a wide range of high-value benefits for our clients: higher sales, conversion rates, upsell and cross-sell, prediction of customer attrition risk and reduced churn, better customer experience and customer satisfaction, and assured call quality and compliance. Depending on your role and goals, you can help your supervisors and quality analysts improve your quality processes with automated quality monitoring, or deepen your customer insight with Voice of the customer.

What effort is required from business teams?

batvoiceAI first gets in touch with your account administrator and helps you set up your users' accounts, then proposes a roadmap with two workshops, before giving you access to your new knowledge base of best practices, methods and tools for a successful speech analytics project. Your teams master the tools and are up and running within a few weeks thanks to the dedicated training content of our Batvoice Academy.

Users of Auto QM © Quality Monitoring see time and efficiency gains from their very first minutes of use. Batvoice adapts to your quality processes and lets you easily migrate your internal scorecards, evaluations and user accounts.

Users of Voice of the customer get key insights into customer expectations so they can launch actions and track their impact. Strong team involvement in continuously improving the brand and brand image, the organization and processes is needed to get the full benefit.

What is the technology behind it?

batvoiceAI is built on technologies developed 100% in-house by our R&D teams: speech recognition (speech-to-text), natural language processing, affective & social signal processing, and predictive analytics. This in-house development reflects our vision of responsible, ethical AI and the growing importance of data sovereignty.

Is it GDPR compliant?

Yes:
- The notice your customers hear at the start of each call stays the same: "this call may be recorded for quality and training purposes."
- Batvoice automatically anonymizes personal data in call audio and transcripts.
- Data is processed in the European Union in compliance with GDPR.
FAQ

Frequently asked questions

Setup, results, technology and GDPR: the essentials before you get started.

Another question? Our team answers live on chat.
GET A DEMO

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