Batvoice AI FAQ

Our team handles account creation requests live via chat, or through your preferred contact method.

Activating millions of hours of customer feedback unlocks a wide range of high-value benefits, enabling our customers to:increase sales, improve conversion rates, upsell and cross-sell, predict customer attrition risk and reduce churn, improve customer experience and customer satisfaction, and ensure call quality and compliance.
Depending on your role and goals, you can support your supervisors and quality analysts and improve your quality processes with automated quality monitoring, or improve your organization and processes with Voice of the Customer.

Users of Auto QM © quality monitoring see time and efficiency gains from their very first minutes of use.

A two-month trial gives Voice of the Customer users the key insights they need to launch actions and track their impact. Strong involvement from your teams is required (see "What effort is required from business teams?").

Batvoice gets in touch with your account administrator, helps you set up your users' accounts, proposes a roadmap with two workshops, and gives you access to your new knowledge base of best practices, methods and tools for a successful speech analytics project. Your teams master the tools and are up and running within a few weeks.

Users of Auto QM © quality monitoring see time and efficiency gains from their very first minutes of use. Batvoice adapts to your quality processes and lets you easily migrate your scorecards, evaluations and user accounts.

Users of Voice of the Customer get the key insights they need to launch actions and track their impact. Strong team involvement in continuously improving the brand, organization and processes is required to reap the full benefits.

Batvoice AI is built on technologies developed by Batvoice: speech recognition (speech-to-text), natural language processing, affective and social signal processing, and predictive analytics.

Batvoice AI is compatible with most telephony solutions.
We connect to your call recording platform using access credentials.

The disclosure message your customers hear at the start of a call stays the same: "This call may be recorded for quality and training purposes."
Batvoice automatically anonymizes personal data in call audio and transcripts.
The solution is available in the cloud or on premises (hosted at your own site).
Cloud data is processed in the European Union in compliance with GDPR.