Improving the customer experience with speech analytics

Watch this replay to discover how Pierre & Vacances Center Parcs managed to:

• improve its conversion rate by 1 point
• triple the number of manual evaluations at launch, with the goal of reaching 10,000 calls/month, or 30% of its contacts
• reach compliance levels above 80%
• eliminate listening and evaluation time, freeing dedicated staff for higher-value work (analysis, coaching, continuous improvement...)

Topics covered:

• Why and how to team up with AI
• Customer results after 6 months of using Batvoice Auto QM
• Demo: Auto QM
• Q&A

Webinar speakers:

• Vanessa Klein, Head of Customer Experience at Pierre & Vacances Center Parcs Europe, who will explain how the group achieved these results and share its ambitions, along with the keys to improving customer service management processes in the contact center.
• Maxime Sendorek, CEO of Batvoice
• Mimoun Khalloufi, VP Sales at Batvoice

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