Reducing customer churn risk with speech analytics

In this replay, we show how Pierre & Vacances Center Parcs reduces customer risk and has set up a customer callback process thanks to the automatic detection of pain points along the customer journey.
This short 20-minute format gives you a precise picture of how Pierre & Vacances works with a speech analytics solution.

Topics covered:

Find out how Pierre & Vacances managed to:

• reduce customer pain points by 23% in its contact center;
• reduce low-value calls by 17%;
• increase its conversion rate by 1%
  

Webinar speakers:

• Maxime Sendorek, CEO of Batvoice
• Mimoun Khalloufi, VP Sales at Batvoice
• Vanessa Klein, Head of Customer Experience at Pierre & Vacances - Center Parcs

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